CHAPTER 1

Making Room for High-Performing Team Members

People are one of the few remaining, reliable sources of sustainable, competitive advantage. Competitors will copy marketing strategies, and technology and process advantages will fade over time, but having the best people, the right people for your organization and your mission, will turn customers into raving fans and allow you to have a more enjoyable journey as you achieve your goals.

The focus of the philosophy, strategies, and tools presented here is about having the right people in the right positions within your organization. This is what business author Jim Collins popularized in his book Good to Great when he compared business to a bus and wrote about the importance of getting the ...

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