FIVEThe Magic of Balance
After a short break, Pauline was just returning to her seat when Audrey began the second session.
“Practicing the art of balance is essential to effective feedback,” Audrey suggested. “Let me state again that managers must take as much responsibility for reinforcing and celebrating good behavior as they take for correcting or improving problems in the workplace.
“We gain credibility by highlighting what is going well, as opposed to the common practice of simply dwelling on the failures of our people. If we simply note the areas in need of improvement, we lose credibility and we will be labeled as a negative person or complainer. ...
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