SIXThe Importance of Timeliness
“How many times,” Audrey continued, “have you heard a manager say in frustration, ‘I don’t know what happened! Last year, I sat down with one of my staff. We agreed upon some reasonable goals. She looked me in the eye and promised to accomplish them. We even shook hands! Now, it’s performance appraisal time and she hasn’t accomplished her goals. I’m going to have to give her a bad performance appraisal.’”
Pauline smiled knowingly. “Sounds familiar,” she said.
“Where was the midcourse correction?” Audrey asked. “Remember the lesson of Luna 1? Scientists took their best aim and shot a rocket at the moon. At some point ...
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