7
Create House of Quality 2, the Translation House
The second House of Quality will be built in this chapter by using the Quality Control (QC) metrics from Chapter 6. How does this new house relate to the previous one? House of Quality 2 (HOQ2) is built by interconnecting elements of the previous House, House of Quality 1 (HOQ1) the Customer house. We will use the Critical to Quality (CTQ) metrics from HOQ1 defined in Chapter 5 and combine it with the recently defined QC metrics. The combination will help us translate the CTQs into QC metrics and that is where HOQ2 gets its name as the Translation house. The following sections will show how these parts are organized and assembled together.
7.1 Organize the QC Metrics
In the previous chapter, ...
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