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FreeSWITCH 1.6 Cookbook by Giovanni Maruzzelli, Michael S Collins, Anthony Minessale II

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Recording calls

Many enterprises need to record calls for quality control purposes. This recipe describes how you can record inbound and outbound calls on your FreeSWITCH server. If you need assistance in getting calls into and out of your FreeSWITCH system, refer to Inbound DID (also known as DDI) calls and Outgoing calls, both in Chapter 1, Routing Calls.

Note

Most countries and localities have laws related to recording of phone calls. Always consult a licensed legal professional in your jurisdiction before you start recording phone calls.

Getting ready

Recording calls is actually very simple. All you need is a text editor so that you can add a few lines to your dialplan.

How to do it...

The record_session FreeSWITCH dialplan application is used to ...

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