CHAPTER

15

Nonprofit Friction

Too often, nonprofits are viewed as rigid and bureaucratic—less nimble and capable of adapting in this fluid environment than our corporate counterparts. I don’t agree.

—Anna Maria Chavez, former Girl Scouts CEO

Perhaps it’s not surprising that we’d find examples of friction in nonprofit institutions like colleges and universities. Nonprofits are more focused on their mission than performance metrics and organizational efficiency. But, the news isn’t all bad—in some cases, institutions are recognizing the effects of friction and taking direct action to eliminate it.

UNIVERSITY OF CHICAGO

For the past century, the University of Chicago has been one of the top educational institutions in the world. Researchers affiliated ...

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