Notes

Introduction

1.  Bakker, E. (2016, November 15). Shopping Cart Abandonment: Merchants now leave $4.6 trillion on the table, and mobile is making the problem worse. Retrieved August 26, 2018, from http://www.businessinsider.com/shopping-cart-abandonment-merchants-now-leave-46-trillion-on-the-table-and-mobile-is-making-the-problem-worse-2016-11

2.  Hamel, G., & Zanini, M. (2016, March). The $3 Trillion Prize for Busting Bureaucracy (and how to claim it). Retrieved August 26, 2018, from http://www.garyhamel.com/sites/default/files/uploads/three-trillion-dollars.pdf

3.  World Economic Outlook Database April 2018. (2018, April). Retrieved February 14, 2019, from https://www.imf.org/external/pubs/ft/weo/2018/01/weodata/index.aspx

Prologue

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