Chapter 1. Analyze
The analysis phase is our first chance to "get it right," where we diagnose problems and differentiate training from non-training issues. Experienced practitioners know that, in the "real world," analysis doesn't always (or ever?) occur the way it does in the textbooks. You may be asked to respond to a red-hot urgent request from a CEO, who has little patience for a lengthy analysis phase. You may be called in mid-stream to work from existing data just uncovered in a unit 360-assessment process, or come face-to-face with a manager who has already promised staff a "time management" workshop.
The tools in this chapter are meant to help you find the right solution to the right problem, whether you're working from a quick conversation ...
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