From our workshop, coaching, and consulting experience, we know that new leaders have lots of questions about conflict and conflict resolution. In this chapter, we address three of the most common questions we hear.
It depends. It depends on the nature, the duration, and the outcome of the conflict.
Is conflict inherently bad? No. Can conflict be bad? Yes.
As we already said, Storming—in part a conflict stage—is a normal part of team development. Good things can come from the conflicts that develop during Storming. With the resolution of these conflicts, teams grow stronger and more effective. We call this constructive conflict. If, however, it continues to escalate, it becomes ...