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From Know-How to Do-How: The Short and Simple Guide to Making Change Happen by Ian Roberts, Dave Corbet

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THE DO-HOW MAP

At this point, Matt knows what he needs to do. He knew what he needed to do before he even spoke to Dave, in fact, but he didn’t do it. He felt stuck, going around in circles, analyzing the situation in his mind. The do-how map is what helps Matt choose the upward fork. From this point on, Dave uses the do-how map to help Matt turn his know-how into do-how.

Matt:

I’ve tried to ask, but the right occasion never seems to come. I assume he had a reason for putting me in this role. I’m surprised that Bill hasn’t brought this up. (subtle blame, which potentially leaves Matt feeling powerless)

Dave:

But he hasn’t, so what can you do? (encouraging responsibility)

Matt:

I suppose I’m just going to have to summon up the courage. ...

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