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From Management to Leadership: Strategies for Transforming Health, 3rd Edition by Jo Manion

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Information

Information is one of the most important things we transmit through communication. Information is like a lubricant in the system: without it, the different parts do not work well together. In an automobile, if there is not enough oil in the engine, gears grind, friction develops, and overheating can destroy the parts. The same thing happens in an organization. Margaret Wheatley, in Leadership and the New Science (1992), does a beautiful job of exploring the role of information in a system: “If information is not available, people make it up. Rumors proliferate, things get out of hand—all because people lack the real thing. Given the need for constant nourishing information, it is no wonder that ‘poor communication’ inevitably appears ...

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