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From Management to Leadership: Strategies for Transforming Health, 3rd Edition by Jo Manion

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Special Communication Issues

Today’s leader faces many challenges in attempting to communicate with clarity to all followers who need information:

  • Communicating during change
  • Communicating across geographical separations
  • Communicating with teams

Communicating During Change

Health care is undergoing tremendous changes, in some instances almost cataclysmic in nature. The basic principles and techniques of good communication become even more important during times of rapid change because people seem to have an almost insatiable need for information at these times. Principles especially applicable during change include the following:

  • Be available, visible, and accessible.
  • Find multiple ways of describing a concept.
  • Articulate complex concepts ...

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