CHAPTER 3

Stage Two: Credibility

A Kaleidoscopic Shift

Life in the Labyrinth

Previously we discussed that building expertise answers the question what—What do I need to know and do to execute my role effectively? The value derived from technical expertise is the application of knowledge and experience to solve problems, get results, and create greater efficiency and effectiveness in the process.

In stage two of leadership development, the focus changes from expertise to credibility. Building credibility answers the question who—Who do I need to build relationships with in order to execute my role effectively? Credibility is the medium through which others trust you, and as we will see, this trust is built on your ability and desire to help others ...

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