From Training to Performance Consulting

Chapter . Performance Roles

There are four main roles that performance consultants must assume as they maintain their primary focus on improving employee performance. These roles are:

1. Performance analyst.

2. Intervention specialist.

3. Change manager.

4. Performance evaluator.

The performance analyst functions as a troubleshooter who identifies gaps between actual and desired performance and targets specific performance areas for improvement; the intervention specialist picks the best interventions to close the performance gaps; the change manager makes sure that interventions are conducted in the most efficient ways for helping performers achieve goals; and the performance evaluator measures the effect of interventions and continues to monitor the longterm ...