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From Training to Performance Consulting by Madelyn Callahan

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Chapter . Performance Roles

There are four main roles that performance consultants must assume as they maintain their primary focus on improving employee performance. These roles are:

  1. Performance analyst.

  2. Intervention specialist.

  3. Change manager.

  4. Performance evaluator.

The performance analyst functions as a troubleshooter who identifies gaps between actual and desired performance and targets specific performance areas for improvement; the intervention specialist picks the best interventions to close the performance gaps; the change manager makes sure that interventions are conducted in the most efficient ways for helping performers achieve goals; and the performance evaluator measures the effect of interventions and continues to monitor the longterm ...

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