Chapter 4

Legal aspects and security


We make no apology for starting this section with a chapter devoted to these two closely related topics, since both involve people.

Hotels have been subject to legal control ever since the Middle Ages. Travellers were vulnerable, and villainous innkeepers were sometimes tempted to charge them extortionate prices, or even to rob them while they slept. Even today, hotels are not allowed to pick and choose their guests, and those classed as inns have a legal obligation to look after their property while they are staying. You need to understand these rules.

Not all guests are honest, either, and the hotel must protect its other guests and itself against the occasional dubious customer. This may ...

Get Front Office, 2nd Edition now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.