Front Office, 2nd Edition

Chapter 14

Equipment

Introduction

We need to look at this aspect before concluding our survey of front office operations. It is really the business of the front office or rooms division manager, of course, but that is no reason why you should not consider it, too. You may reach that rank yourself some day, and in any case it is useful to know the kinds of criteria such managers ought to be applying.

As we have said, the provision of an effective front office service depends upon your selecting the right staff, training them properly, and then letting them get on with it. However, it is also a matter of giving them the right equipment.

This is mainly a matter of computers nowadays. Once again, there is a lot of overlap with other specialisms. ...