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Lean methods and tools (part III)
This chapter discusses the idea management system in Section 1 and kaizen events in Section 2.
SECTION 1: IDEA MANAGEMENT SYSTEM (IMS)
Introduction
Many organisations find that one of the principal challenges during their Lean transformation is engaging employees in the daily routine of continuous improvement. Respect and humility are good starting points. Management must recognise that their frontline employees see problems and opportunities every day in their immediate work areas that they do not.
Long-established methods of attempting to capture ideas, such as suggestion boxes, do not work. There is a story about a suggestion found in the suggestion box: ‘Can you remove the suggestion box? Nobody ...
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