We would like to say a special thanks to the following individuals:
Steven Piersanti, president of Berrett-Koehler Publishers, for his excellent editorial advice, for urging us to write this second edition, and for creating an organization that exemplifies what our book teaches; Jeevan Sivasubramaniam, Kristen Frantz, Maria Jesus Aguilo, Michael Crowley, and all the rest of the folks at Berrett-Koehler for their enthusiastic support.
Martha Lawrence for her outstanding efforts and talent in assisting with the editing, proofing, and rewrites of multiple drafts. It has been a delight working with her.
Rose Mihaly, Don Carew, Wendy Christiansen, Chris Brunone, Gail Katz, Louise Klaber, Donna Mellen, Joan Stoner, Michele Kostin, and ...