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Fully Compliant: Compliance Training to Change Behavior
book

Fully Compliant: Compliance Training to Change Behavior

by Travis Waugh
June 2019
Intermediate to advanced content levelIntermediate to advanced
232 pages
5h 24m
English
Association for Talent Development
Content preview from Fully Compliant: Compliance Training to Change Behavior

Chapter 5

Opportunistic Analysis

Imagine you are a surgeon in a busy hospital. One afternoon, a patient storms into your office with an unmistakable air of urgency. “Doctor,” he cries, “I need you to take out my appendix, right away.”

What would you say? If you follow the customer-is-always-right mentality that governs many interactions between learning professionals and our compliance SMEs, you may already be reaching for your scalpel.

The need seems urgent, after all, and the customer obviously has a clear idea of what he wants. Leaving the analogy briefly for the real world, you may have SMEs come to you with entirely finished PowerPoint decks, asking you only to add some timed animations or narration and put it into your LMS. Building such ...

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Publisher Resources

ISBN: 9781947308350