CHAPTER 4: IDENTIFY AND MAP VALUE STREAM

Introduction

In the previous chapter we considered what customers value and how this is determined. The next stage in lean thinking is to consider the processes by which this value is delivered and fulfilled. This value stream starts with raw material, or a service idea, right through to fulfilment to the final consumer. Lean has a process for considering and documenting this in the form of a ‘value stream map’.

Value stream mapping

Lean considers each step of the production process, analysing in terms of the value added for the customer from the start to finish of the process. These are mapped to allow analysis – the focus on value stream mapping is to identify waste (including rework, scrappage and set ...

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