Fundamentals of Human Resources Management, Fourth Edition

Table of Contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Contents
5. About this Course
6. How to Take This Course
7. Pre-Test
8. 1 The Human Resources Function: An Overview
   1. The History of Personnel/Human Resources
   2. Today’s Successful HR Practitioner
      1. Important Competencies
   3. HR Challenges
      1. Diversity
      2. Workplace Illiteracy
      3. Telecommuting and Virtual Management
      4. Integrating a Contingent Workforce
      5. Work/Life Programs
   4. Establishing an HR Function
      1. HR Staff Ratios
      2. HR Budgets and Operating Costs
      3. What’s in a Name?
   5. The HR Function in Small and Mid-Sized vs. Large Organizations
      1. Degree of Specialization
      2. Number of Geographic Locations
      3. Unionization
      4. Variety of Jobs
      5. Hierarchy of Reporting Relationships
      6. Grievances and Disciplinary Problems
   6. The HR Function in Relation to Non-HR Functions
      1. Legal Issues
      2. The Employment Process
      3. Testing
      4. Compensation
      5. Performance Management
      6. Benefits Administration
      7. Employee Relations
      8. Training and Development
      9. Human Resources Management Systems (HRMS)
   7. Recap
   8. Review Questions
9. 2 HR Management and Legal Issues
   1. Employment-Related Legislation
      1. Fair Labor Standards Act (FLSA) of 1938
      2. Civil Rights Act of 1866
      3. Civil Rights Act of 1964
      4. Equal Pay Act of 1963
      5. Age Discrimination in Employment Act of 1967
      6. Occupational Safety and Health Act (OSHA) of 1970
      7. Pregnancy Discrimination Act (PDA) of 1978
      8. Americans with Disabilities Act (ADA) of 1990
      9. Civil Rights Act of 1991
      10. Family and Medical Leave Act (FMLA) of 1993
      11. Requirements for Posting Information
   2. The Impact of Employment-Related Legislation on HR Management
   3. Employment-and Termination-at-Will
   4. Negligent Hiring and Retention
   5. Avoiding Discrimination Charges
   6. Recap
   7. Review Questions
10. 3 The Employment Process
    1. Interview Preparation
       1. Step One: Become Familiar with the Job
       2. Step Two: Review the Employment Application or Résumé
       3. Step Three: Plan Basic Questions
    2. Recruitment
       1. Recruitment Sources
       2. Recruitment Strategy
       3. ABC Guidelines for Successful Recruitment
    3. Interview Questioning Techniques
       1. Competency-Based Questions
       2. Open-Ended Questions
       3. Hypothetical Questions
       4. Probing Questions
       5. Closed-Ended Questions
    4. Documentation
       1. Objective and Subjective Language
       2. Avoid Recording Unsubstantiated Opinions
       3. Refer to Job-Related Facts
       4. Documentation for Jobs Without Tangible Requirements
    5. Orientation Programs
       1. Organizational Orientation Programs
       2. Departmental Orientation Programs
    6. Recap
    7. Review Questions
11. 4 Testing
    1. How Preemployment and Employment Tests Are Used
       1. Preemployment Testing
       2. Employment Testing
    2. Testing Advantages and Disadvantages
       1. Testing Advantages
       2. Testing Disadvantages
    3. Test Validation
       1. Types of Validity Studies
    4. Test Administration
       1. Test Takers
       2. Test Administrators
       3. Test Standardization
       4. Test Security
       5. Language Consistency
       6. Testing Policies
    5. Types of Tests
       1. Drug Testing
       2. Psychological Testing
       3. Personality Testing
    6. Recap
    7. Review Questions
12. 5 Compensation
    1. Characteristics of an Effective Compensation Program
    2. Job Descriptions
       1. Before Writing Job Descriptions
       2. Generic and Specific Job Descriptions
       3. Job Description Contents
       4. Guidelines for Writing Job Descriptions
    3. Position Evaluations
       1. Position Evaluation Process
       2. Benchmarking
    4. Specific Compensation Programs
       1. Base Pay
       2. Merit Increase System
       3. Single Rates
       4. Variable Pay
       5. Skill-Based Pay
       6. Competency-Based Pay
       7. Broadbanding
       8. Gainsharing
       9. Long-Term Incentive Compensation
    5. Recap
    6. Review Questions
13. 6 Performance Management
    1. Objectives and Uses
    2. Components of an Effective System
    3. Performance Management Methods
       1. Essay Evaluation
       2. Graphic Rating Scale
       3. Weighted Checklist
       4. Behaviorally Anchored Rating Scale (BARS)
       5. Forced Choice
       6. Critical Incident
       7. Ranking
       8. Forced Distribution
       9. 360-Degree Evaluation
       10. Self-Evaluation
       11. Choosing the Most Appropriate Performance Management System
    4. Allocation of Performance Management Responsibilities
       1. Coaching and Counseling
    5. Performance Management Forms
       1. Uses of Performance Management Forms
       2. Instructions and Training
       3. Numerical Ratings
       4. Misuses of Performance Management Forms
       5. Limitations of Forms
    6. Performance Management Meetings
       1. Preparing for a Performance Management Meeting
       2. Conducting the Performance Management Meeting
       3. Performance Management Meeting Pitfalls
    7. Recap
    8. Review Questions
14. 7 Benefits Administration
    1. Benefits Trends
    2. Primary Objectives of Benefits Programs
    3. Required Benefits
       1. Social Security and Medicare
       2. Unemployment Insurance
       3. Workers’ Compensation
       4. Family and Medical Leave
    4. Additional Benefits Legislation
       1. Employee Retirement Income Security Act (ERISA) of 1974
       2. Health Insurance Portability and Accountability Act (HIPAA)
       3. New EEOC Guidance on Discrimination in Employee Benefits
    5. Different Types of Benefits Plans
       1. Traditional Benefits Plans
       2. Flexible Benefits Plans
    6. Selecting an Insurance Carrier
       1. Questions to Ask Carriers
    7. Funding Options
    8. Recap
    9. Review Questions
15. 8 Employee Relations
    1. Employee Assistance Programs (EAPs)
       1. Cost of an EAP
       2. EAP Providers
       3. Confidentiality
    2. Grievances and Disciplinary Procedures
       1. Grievance Procedures
       2. Disciplinary Procedures
    3. Alternative Dispute Resolution
    4. HR Policies and Procedures Manuals and Employee Handbooks
       1. Policies and Procedures Manuals
       2. Employee Handbooks
    5. Employee Retention
       1. What Employees Want
       2. The Impact of Managers on Turnover
       3. Retention Challenges in Today’s Workplace
       4. Communication: The Key Component of a Retention Environment
       5. Employee Recognition and Award Programs
       6. Best Practices: The McDonald’s Corporation
    6. Recap
    7. Review Questions
16. 9 Training and Development
    1. Training Trends
       1. Types of Training
       2. Training Costs
       3. Training Formats
       4. Linking Learning with Performance
       5. The Role of HR
       6. Knowledge Management
    2. Needs Assessment
       1. Types of Needs Assessment
    3. Directed Training vs. Nondirected Training
       1. Directed Training
       2. Nondirected Training
    4. Distance Learning
       1. Advantages and Disadvantages of Distance Learning
       2. Classroom Learning vs. Distance Learning
    5. Evaluating the Effectiveness of Training
       1. Isolate Competencies
       2. Application of Learning
       3. Return on Investment (ROI)
    6. Career Development
       1. Career Development Model
       2. Succession Planning
       3. Acceleration Pool
    7. Mentoring
       1. Mentoring Programs
    8. Recap
    9. Review Questions
17. 10 Human Resources Management Systems (HRMS)
    1. Guidelines for Using, Selecting, Replacing, and Upgrading an HRMS
       1. Uses of an HRMS
       2. Selecting an HRMS Project Team
       3. Upgrading an Existing HRMS
       4. Steps for Implementing an HRMS
    2. Selecting a Vendor
       1. Request for Proposal (RFP)
       2. Product Demonstrations
       3. The HRMS Contract
    3. Self-Service Applications
    4. HRMS Costs
       1. Internal or External Development
       2. Anticipated Costs
       3. Scope Creep
       4. Business Impact
    5. Privacy and Security Issues
    6. HRMS Maintenance
    7. Recap
    8. Review Questions
18. Bibliography
19. Post-Test
20. Index