By the end of this chapter, you should be able to:
• Select and administer an employee assistance program for your organization.
• Describe the process for grievance and disciplinary procedures.
• Describe the benefits of alternative dispute resolution as a way to avoid costly litigation.
• Write policies and procedures manuals and employee handbooks.
• Practice improving retention strategies.
Dover Communications, Inc., is an electronics firm with 764 employees. Since its inception in 1991, it has expanded its client base, enjoyed steady growth, and increased profits. Lately, however, as a result of the ...