Fundamentals of Management, 11/e

Chapter Summary By Learning Outcome

1. 1-1 Tell who managers are and where they work.

Managers are individuals who work in an organization directing and overseeing the activities of other people. Managers are usually classified as top, middle, first-line, or team leader. Organizations, which are where managers work, have three characteristics: goals, people, and a deliberate structure.

1. 1-2 Define management.

Management is the process of getting things done, effectively and efficiently, with and through other people. Efficiency means doing a task correctly (“doing things right”) and getting the most output from the least amount of inputs. Effectiveness means “doing the right things” by doing those work tasks that help the organization reach its ...