Chapter Summary by Learning Outcome
6-1 Define organizational change and compare and contrast views on the change process.
Organizational change is any alteration of an organization’s people, structure, or technology. The “calm waters” metaphor of change suggests that change is an occasional disruption in the normal flow of events and can be planned and managed as it happens, using Lewin’s three-step change process (unfreezing, changing, and freezing). The “white-water rapids” view of change suggests that change is ongoing, and managing it is a continual process.
6-2 Explain how to manage resistance to change.
People resist change because of uncertainty, habit, concern about personal loss, and the belief that a change is not in the ...
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