Endnotes
1. L. Du and Y. Takeo, “Automation’s Bleeding Edge,” Bloomberg Businessweek, March 12, 2018, pp. 3–-33.
2. B. Mullin, “L.A. Times Chief Plots Change,” Wall Street Journal, October 25, 2017, p. B5.
3. R. Winslow, “Mayo’s Tricky Task: Revamp What Works,” Wall Street Journal, June 3–4, 2017, pp. A1+.
4. S. Carey, “Southwest Pushes System Upgrade,” Wall Street Journal, May 10, 2017, p. B3; and N. Ungerleider, “Southwest Airlines’ Digital Transformation Takes Off,” Fast Company Online, March 27, 2017.
5. K. Grzbowska, “The Social Aspect of Introducing Changes into the Organization,” International Journals of Human Resources Development and Management, February 2, 2007, p. 67; and I. M. Jawahar and G. L. McLaughlin, “Toward a Descriptive ...
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