Fundamentals of Management, 11/e

What Is Employee Training?

On the whole, planes don’t cause airline accidents, people do. Most collisions, crashes, and other airline mishaps—nearly three-quarters of them—result from errors by the pilot or air traffic controller or from inadequate maintenance. Weather and structural failures typically account for the remaining accidents.30 We cite these statistics to illustrate the importance of training in the airline industry. Such maintenance and human errors could be prevented or significantly reduced by better employee training, as shown by the unbelievably amazing “landing” of US Airways Flight 1549 in the Hudson River more than 10 years ago with no loss of life. Pilot Captain Chesley Sullenberger attributed the positive outcome to the ...