Fundamentals of Management, 11/e

How Do Managers Deal with Negative Behavior in the Workplace?

Jerry notices the oil is low in his forklift but continues to drive it until it overheats and can’t be used. After enduring 11 months of repeated insults and mistreatment from her supervisor, Maria quits her job. An office clerk slams her keyboard and then shouts profanity whenever her computer freezes up. Rudeness, hostility, aggression, and other forms of workplace negativity have become all too common in today’s organizations. In a survey of U.S. employees, 10 percent said they witnessed rudeness daily within their workplaces, and 20 percent said that they personally were direct targets of incivility at work at least once a week. In a survey of Canadian workers, 25 percent reported ...