Knowing: Getting Ready for Exams and Quizzes Chapter Summary by Learning Outcome
11-1 Identify the focus and goals of organizational behavior (OB).
OB focuses on three areas: individual behavior, group behavior, and organizational aspects. The goals of OB are to explain, predict, and influence employee behavior. Six important employee behaviors are as follows: Employee productivity is a performance measure of both efficiency and effectiveness. Absenteeism is the failure to report to work. Turnover is the voluntary and involuntary permanent withdrawal from an organization. Organizational citizenship behavior (OCB) is discretionary behavior that’s not part of an employee’s formal job requirements, but it promotes the effective functioning of an ...
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