April 2015
Beginner
480 pages
107h 32m
English
11-1 How is an organization like an iceberg? Use the iceberg metaphor to describe the field of organizational behavior.
11-2 Does the importance of knowledge of OB differ based on a manager’s level in the organization? If so, how? If not, why not? Be specific.
11-3 Define the six important employee behaviors.
11-4 Clarify how individuals reconcile inconsistencies between attitudes and behaviors.
11-5 Describe what is meant by the term emotional intelligence. Provide an example of how it’s used in contemporary organizations.
11-6 “Instead of worrying about job satisfaction, companies should be trying to create environments where performance is enabled.” What do you think this statement means? Explain. What’s your reaction ...