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Fundamentals of Management, 11/e
book

Fundamentals of Management, 11/e

by Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
April 2015
Beginner content levelBeginner
480 pages
107h 32m
English
Pearson
Content preview from Fundamentals of Management, 11/e

Skill Basics

Understanding another person’s felt emotions is a difficult task. But we can learn to read others’ emotions. How? By focusing on actual behaviors as well as verbal, nonverbal, and paralinguistic cues.70

  • Assess others’ emotional intelligence (EI). Some people are more in touch with their emotions than others. Those who understand and can manage their emotions are said to be high in EI. When people exhibit the following behaviors, you should find that they have less variance in their emotions and are easier to read. People high in EI understand the way they feel (self-aware), are sensitive to the feelings of others (empathetic), voluntarily help others (socially responsible), see things the way they are rather than the way they wish ...

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Publisher Resources

ISBN: 9780135175156