What Issues Do Today’s Leaders Face?
It’s not easy being a chief information officer (CIO) today. A person responsible for managing a company’s information technology activities faces a lot of external and internal pressures. Technology changes rapidly—almost daily, it sometimes seems. Business costs continue to rise. Competitors develop new strategies. Economic conditions continue to confound even the experts. Rob Carter, CIO and executive vice president of FedEx Information Services, is on the hot seat facing such challenges.56 He’s responsible for all the computer and communication systems that provide around-the-clock and around-the-globe support for FedEx’s products and services. If anything goes wrong, you know who takes the heat. However, ...
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