“Success Theater” at General Electric Topic: Leadership style, organizational culture, leader trust

We said in the chapter that trust is the essence of leadership. Trust is an important aspect of an organization’s culture, and we already know the role that leaders/managers play in exemplifying and manifesting the culture. However, what happens when an organization’s top leader’s style masks the reality of an organization’s condition? What does that do to trust?

General Electric (GE) has long been a bastion of corporate America. Founded in 1892, GE has been on the forefront of manufacturing consumer products and industrial machinery.81 It’s been touted around the world as an example of American ingenuity ...

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