April 2015
Beginner
480 pages
107h 32m
English
A number of interpersonal and intrapersonal barriers affect why the message decoded by a receiver is often different from what the sender intended. We summarize the more prominent barriers to effective communication in Exhibit 14–2 and briefly describe them here.
Barriers to Effective Communication
| Barrier | Description |
|---|---|
| Filtering | The deliberate manipulation of information to make it appear more favorable to the receiver. |
| Selective perception | Receiving communications on the basis of what one selectively sees and hears depending on his or her needs, motivation, experience, background, and other personal characteristics. |
| Information overload | When the amount of information ... |