April 2015
Beginner
480 pages
107h 32m
English
Given these barriers to communication, what can managers do to overcome them? The following suggestions should help make communication more effective (see also Exhibit 14–3).
Overcoming Barriers to Effective Communication
| Use feedback | Check the accuracy of what has been communicated—or what you think you heard. |
| Simplify language | Use words that the intended audience understands. |
| Listen actively | Listen for the full meaning of the message without making premature judgment or interpretation—or thinking about what you are going to say in response. |
| Constrain emotions | Recognize when your emotions are running high. When they are, don’t communicate until you have calmed down. |