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Fundamentals of Management, 11/e
book

Fundamentals of Management, 11/e

by Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
April 2015
Beginner content levelBeginner
480 pages
107h 32m
English
Pearson
Content preview from Fundamentals of Management, 11/e

How Can Managers Overcome Communication Barriers?

Given these barriers to communication, what can managers do to overcome them? The following suggestions should help make communication more effective (see also Exhibit 14–3).

Exhibit 14–3

Overcoming Barriers to Effective Communication

Use feedback Check the accuracy of what has been communicated—or what you think you heard.
Simplify language Use words that the intended audience understands.
Listen actively Listen for the full meaning of the message without making premature judgment or interpretation—or thinking about what you are going to say in response.
Constrain emotions Recognize when your emotions are running high. When they are, don’t communicate until you have calmed down.
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Publisher Resources

ISBN: 9780135175156