Fundamentals of Management, 11/e

Knowing: Getting Ready for Exams and Quizzes Chapter Summary by Learning Outcome

1. 14-1 Describe what managers need to know about communicating effectively.

Communication is the transfer and understanding of meaning. The communication process consists of seven elements: First, a sender or source has a message. A message is a purpose to be conveyed. Encoding converts a message into symbols. A channel provides the medium along which a message travels. Decoding happens when the receiver retranslates a sender’s message. Finally, feedback lets the sender know whether the communication was successful. The barriers to effective communication include filtering, emotions, information overload, defensiveness, language, and national culture. Managers can ...