Fundamentals of Management, 11/e

Q

• quality

  • goals for, 512–513

  • operations management and, 510–512, 511–512

  • product quality dimensions, 511e

  • quality of life, 72

  • service quality dimensions, 511e

  • as strategic weapon, 141–142

• quantitative decision making

  • break-even analysis and, 125e

  • decision trees and, 124e

  • economic order quantity model, 127–129, 128e

  • linear programming and, 125–127

    • break-even analysis and, 124–125

  • payoff matrices and, 122–123, 122e, 123e

  • queuing theory and, 127

  • ratio analysis and, 122, 482–483

• quantitative management approach, 34, 36