quality
goals for, 512–513
operations management and, 510–512, 511–512
product quality dimensions, 511e
quality of life, 72
service quality dimensions, 511e
as strategic weapon, 141–142
quantitative decision making
break-even analysis and, 125e
decision trees and, 124e
economic order quantity model, 127–129, 128e
linear programming and, 125–127
break-even analysis and, 124–125
payoff matrices and, 122–123, 122e, 123e
queuing theory and, 127
ratio analysis and, 122, 482–483
quantitative management approach, 34, 36