Many of us have heard the notion that sales is evident in so much of what we do, no matter what our career may be. Well, being a great manager and leader also fits into this category. My hope is that this book not only encompasses the core skills and behaviors that make up a great manager, but lessons and techniques that can be applied throughout your career, wherever it may take you.

I would like to thank AMACOM, especially my editor Christina Parisi and associate editor Mike Sivilli, for guiding me through the publishing process; it has been a rewarding one. I would also like to thank the many sales trainers I have come to know at the American Management Association, in particular Thomas Madden, who helped bring to fruition ...

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