11Video Conferencing (VC) Software Selection Using Fuzzy TOPSIS
Rekha Gupta*
Lal Bahadur Shastri Institute of Management, Delhi, India
Abstract
The coronavirus-19 pandemic had bought drastic changes to the teaching and learning environments. With learning setups shifting entirely to the online medium, the higher education institutions were faced with the dilemma of selecting the video-conferencing software along with technical infrastructure setup, users training issues. The selection decisions were frequently done randomly with little IT expertise to guide. Even soon, the hybrid mode (physical teaching combined with online mode) would be the teaching mediums offered by the higher education institutions as for now they have some familiarity in terms of usage and technical setup of the software. Several advantages, as well as disadvantages of online teaching have been realized and experienced during the said times. Further, the institutions faced the dilemma of not selecting the most viable video conferencing solution as per their requirements. Therefore, the author attempts to provide a comprehensive guide for selecting the most apt video-conferencing software for the higher education institution based on their requirements and further attempts to rank the available options using Fuzzy-TOPSIS method.
Keywords: Online teaching, higher education institutions, hybrid mode of teaching, videoconferencing software, Fuzzy TOPSIS
11.1 Introduction
Novel coronavirus virtually impacted ...
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