ACKNOWLEDGMENTS

Writing a book is always an intense and transformative process. You start with a good idea in mind and the knowledge you bring from your past, and you are transformed through research, many interesting conversations, and the writing process itself. We take this opportunity to thank all those who supported us on this path.

Thanks go to our friends and colleagues who were kind in providing us, in formal and informal conversations with stories and examples from their own professional experience. In particular, a big thank-you to Andreas Struengmann, Andrew Oakley, Arri Pauw, Bill McCarthy, Corey Seitz, Eric Poll, Kevin Cashman, Mauricio Adade, Nelson Libbos, Ney Silva, and Thomas Struengmann for the interviews they gave us.

Our clients, ...

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