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Gamification for Employee Engagement by Akila Narayanan

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Design thinking approach

A typical problem-solving approach would address the following:

  • What is the problem at hand?
  • Who are the stakeholders or users?
  • What are the stakeholder or user expectations?
  • What are the possible solutions to address the problem?
  • What is the best solution out of the varied alternates?
  • How should I go about implementing the solution?
  • How do I measure the success of an implementation?

While design thinking would also attempt to solve the problem addressing those questions, it would implode the power of divergent thinking by following human-centered approach to problem solving. In most cases, the problems that are being solved by design thinking are wicked problems that do not have a well-defined problem statement and readily tangible ...

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