Gamification for Resilience

9 MCDA Application via DSS Software

9.1 Introduction

This chapter focuses on applying multiple-criteria decision analysis (MCDA) through a decision support system (DSS), a computerized program used to support determinations, judgments, and courses of action in an organization or a business. MCDA is a series of systematic approaches intended to support the analysis process of decision-making involving multiple criteria and conflicting objectives, often conflicting objectives. DSS is a collection of decision support software products that use those analytical techniques in the MCDA framework to aid decision makers and stakeholders in solving complex decision problems in a much better and more comprehensive way. They are conventionally interactive computer-based systems that can be applied to various contexts of complex decision scenarios. The tools adopt models or algorithms from data processing, mathematical programming, and logic modeling. Some DSS applications even incorporate a multitude of MCDA methods and come with a preliminary preference setting that allows users to (Vasuthanasub 2019):

• break down a problem into a set of more manageable components
• define and structure individual components in systematic ways
• weigh and measure each component, and then
• combine all evaluated results to identify the preferable solutions

When applying MCDA in group decision-making, the framework will help people express their thoughts, judgment, and decision opportunity in a way that the ...