Generative AI in Practice

18IMPLEMENTING GENERATIVE AI: KEYS FOR SUCCESS

Okay, you've seen how other companies are using GenAI to great effect. You understand that the technology will be utterly transformative, and you're inspired to get started.

So now you're ready to dive straight into the technology and start using tools like ChatGPT for everything, right? Not quite. Because if there's one thing I've learned from my long career consulting with organizations on transformative technologies it's that transformation never starts with the technology itself. If anything, technology is the last piece of the puzzle.

With GenAI, it's not just a case of “have a play around and see how it might be useful.” You can't just tell everyone in your business to start using ChatGPT right away, because there are very real challenges and limitations, especially around privacy. You can't have your sales team uploading customer data to a tool like ChatGPT, for example, because that could potentially expose people's personal data. Yes, you want people to be using these sorts of tools as quickly as possible, but thoughtfully. Thoughtfully, carefully, and with all the support and guidance they need to get the best out of new technology.

If you're going to successfully effect change – and bring people in the organization along with that change – you need the right building blocks in place to support that change. And the very first, arguably most important, building block centers around culture and mindset.

Fostering the ...