… On the Phone
Sure it can feel a little dated, but one book I love reading – just for its sheer chutzpah – is What They Don't Teach You at Harvard Business School (1984) by sports management pioneer, Mark H. McCormack.
For McCormack, it's the practical stuff that matters. And for work-hours productivity, his view is simple: get phone calls and meetings under control, and everything else will fall into place; although, if writing today, McCormack would no doubt include email.
We deal with meetings and email in later chapters: in McCormack's 1970s and 1980s heyday, the phone was the office terrorist, and remains an irritant to be reckoned with, not least because it's now in our pocket. So how do we make the telephone our servant rather than ...