Build Operational Systems!
Would you go to Starbucks if the lattes weren’t consistent every time, from store to store? Every company must do several things perfectly and consistently in order to be successful. If these important things aren’t adhered to in a systematic and standardized way, the customer will stop doing business with the company. Your company can’t grow if you do things in a disorganized and chaotic manner. With all the different pressures of building a profitable company, it’s often tempting to do things out of sequence or by the seat of your pants.
Have you ever hired a manager, salesperson, or employee too quickly, without proper screening or reference checks, because you were too busy and needed to fill an empty slot ...