6
Malik’s new coworker, Susan, was turning out to be a nightmare. Their boss had asked Malik to show Susan how to complete several reports that she’d eventually be responsible for. But when he sat down with her, she acted like she already knew how to do them since she’d done something similar at a previous job. “It was impossible since they were specific to our organization, but when I pointed that out, she told me not to get so worked up,” he shared with me. “That was the first sign that something was wrong.”
Several weeks later, Malik’s boss inquired why he hadn’t yet trained Susan on the reports. He didn’t want to get defensive, so Malik went back to Susan and offered to walk her through the steps ...
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