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I’ve made my fair share of mistakes when it comes to getting along with coworkers. I’ve hurled passive-aggressive digs in the heat of the moment. I’ve sent unkind emails that I wish I could take back. I’ve rolled my eyes at someone who I thought was being unreasonable. I’ve smiled to a colleague’s face while thinking, “I hate you; I can’t believe I have to do this. I wish you’d quit.” And, yes, I’ve talked behind coworkers’ backs when my attempts to make things better weren’t reciprocated.
None of us is perfect when it comes to navigating the complexity of human relationships. But I’ve learned that there are certain touchpoints—key concepts to help you clean up your side of ...
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