CHAPTER 7: Essential Roles of Senior Management in Getting to the Next Level

This chapter is aimed at senior departmental and corporate managers. It is motivated by my earlier observation that data quality programs go as far and as fast as the senior manager (or management team) perceived to be leading the effort insists. This doesn’t mean that provocateurs cannot achieve a real result or two, or that data quality teams without strong mandates can’t make progress. They can, and they do, all of the time.

But the overall program reaches a plateau and after that progress is too slow and uncertain. Further, you’re lucky if one person in 500 has the ...

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