CHAPTER 8: Great Data Quality Programs Need Great Tech

Tech departments are in tight spots when it comes to data quality. Many people automatically assume Tech is responsible for all things data. A sort of “if it’s in the computer, it must be Tech” logic. But of course Tech is neither an important data creator nor customer, so it is singularly ill-positioned to do much about quality. Still, when the data doesn’t meet their needs, people blame Tech.

Similarly, companies want to increase capacity and decrease costs by automating their business processes. But to paraphrase Dr. W. Edwards Deming: “Don’t automate processes that produce junk. You’ll ...

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