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Getting It Done: Project Management in Action by Project Management Institute

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Alter the Ego

How to make team members with big personalities your allies.

Diane Haubner, CISA, PMP

On a recent six-month project to select a new electronic health record (EHR) system for a hospital, I led a team of technical experts, nurses, hospital administrators and physicians. Within these groups were a few egomaniacs who longed for control.

I understood their plight: They were thrust into roles that didn't mirror their day-to-day jobs where they felt comfortable.

But I didn't want a power struggle. I wanted allies. So I asked myself: When a project has a team member who feels the need to be on top, how can a project manager lead that large personality without bruising his or her ego and losing project support?

BEGIN WITH BABY STEPS ...

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