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Getting It Done: Project Management in Action by Project Management Institute

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Manners Matter

How merely being polite can help your projects run more smoothly.

Yael Cohen, PMP

Once, after attending a meeting with an external stakeholder, I sent a thank-you email on behalf of my team. The stakeholder immediately wrote back, thanking me for my note and saying that if I needed any additional information, she would be happy to supply it. A few weeks later, when I had another request, she remembered me and promptly followed up.

As project managers, we often ask for and receive information, but rarely do we address just how important etiquette is within our profession. In my experience, simple politeness goes a long way toward creating cordial dealings with stakeholders and team members—which also helps projects run better. ...

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